Refund Policy

1. Eligibility for Refunds

We accept refund requests under the following conditions:
✅ Damaged or Defective Products – If the item is damaged upon delivery, you must report it within [X] hours of receiving it.
✅ Expired Products – If you receive an expired product, you are eligible for a full refund or replacement.
✅ Incorrect Items – If you receive the wrong item, please contact us immediately for a replacement or refund.
✅ Missing Items – If part of your order is missing, we will either resend the missing items or provide a refund.

❌ Non-Refundable Items:

• Fresh produce, dairy, meat, and other perishable items (unless expired or damaged).
• Products that have been opened, used, or tampered with.
• Sale or clearance items (unless defective).

2. Refund Request Process

To request a refund, follow these steps:

1️⃣ Contact Us – Email us at [Your Email] or call [Your Phone Number] within [X] hours of receiving your order.
2️⃣ Provide Details – Share your order number, product details, and clear photos of the issue (if applicable).
3️⃣ Approval & Processing – If your request is approved, we will process the refund within [X] business days.

3. Refund Method

• Refunds will be credited to the original payment method.
• Processing time may vary depending on your bank or payment provider.
• If you paid via cash on delivery (COD), you may receive a store credit or bank transfer refund.

4. Returns Policy

For eligible returns:

• Items must be in original packaging and unused.
• Return requests must be made within [X] days of purchase.
• Customers may need to return items to our nearest store or via a pickup service (if available).

📢 Note: Return shipping fees may apply unless the return is due to our error.

5. Cancellations

• Orders can be canceled before shipment for a full refund.
• Once an order has been dispatched, cancellation is not possible.

6. Contact Us

For refund or return inquiries, contact us:
📧 Email: contact@ohrange.in
📞 Phone: 8297717788
📍 Address: [Your Business Address]

We appreciate your trust in Manvith Technologies and are committed to ensuring a hassle-free shopping experience! 🛒